Customer help
Dental supply ordering and delivery FAQs
Clear answers about product quotes, shipping, local delivery, and repeat orders. Sales confirms the exact details before an order proceeds.
How do I place an order?
Add the products and options you want to your cart, then send a pricing request. Misieco Sales confirms product details, stock, final pricing, shipping, and payment arrangements. Sending the request does not collect payment or commit you to the quote.
What are the U.S. standard shipping rates?
For U.S. orders, standard shipping is $13 when the merchandise subtotal after discounts is under $39, $8 from $39 to $124.99, and free at $125 or more. The threshold is calculated before tax.
Do international orders get free shipping?
No. International shipping is always paid and is quoted separately. Sales confirms whether items can be shipped to your destination, the delivery charge and timing, taxes, and import duties before you approve. You may decline the quote.
Can I request same-day delivery or pickup?
Customers in the five NYC boroughs may request same-day hand delivery. Selected New Jersey and Long Island addresses may be reviewed too. Sales confirms availability, any fee, timing, and payment arrangements for each request. Pickup is by appointment and must be confirmed with Sales.
What payment methods can I use?
Cards are accepted for confirmed orders. Cash or business check may be arranged with Sales. Sales confirms the final total and payment arrangement before an order proceeds; the cart request does not collect payment.
Why does some pricing say ‘Request our best price’?
Some items or configurations need an individual quote. Add the exact product, size or configuration, and quantity to your cart so Sales can confirm the current price and availability.
How do practice lists and repeat orders work?
A signed-in account can save a named practice list, reopen it to review the products, options, and quantities, and add those items to the cart. Guest ordering remains available. A previous pricing request is not proof that an order was purchased.
How do I check product compatibility or exact specifications?
Use the exact manufacturer labeling and instructions for use. If an item’s package, size, color, bur code, or compatibility is unclear, include the detail in your cart notes or contact Sales before submitting the request.
What is the return and warranty policy?
Contact Misieco within 30 calendar days of delivery for a return or defect-support review. Change-of-mind returns require items to be unused, unopened, untampered, unexpired, and in original resalable packaging with sterile seals intact. Defective, damaged, or incorrect items are reviewed separately. Read the full policy at returns and warranty policy.
How can I contact Misieco Sales?
Call or text 347-499-1210, use WhatsApp from the website, or email misiecodental@misiecodentalsupplies.com. Please do not include patient information or payment-card details.
Need help with a specific product? Browse the catalog or contact Misieco Sales.